Privacy policy
Last updated: August 7, 2026
This privacy policy describes how Kaffehylle (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase from www.kaffehylle.no (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). In this privacy policy, "you" and "your" mean you as a user of the Services, whether you are a customer, a visitor to the Site or another person about whom we have collected information under this privacy policy.
Please read this privacy policy carefully.
Changes to this privacy policy
We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How we collect and use your personal information
In order to provide the Services, we collect personal information about you from a range of sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, to provide or improve the Services, to comply with applicable legal obligations and enforce applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.
What personal information we collect
The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we refer to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information that you submit directly to us through our Services may include
- Contact details including name, address, telephone number and email address.
- Order information including name, billing address, shipping address, payment confirmation, email address and telephone number.
- Account information including username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example when you send a message through the Services.
Some features of the Services may require you to provide us directly with certain types of information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information we collect about your use
We may also automatically collect certain types of information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.
Information we obtain from third parties
We may also collect information about you from third parties, including from vendors and service providers who may collect information on our behalf, for example
- companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g. bank account, credit card or debit card and billing address) in order to process your payment to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain types of information using electronic tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.
Any information we obtain from third parties is handled in accordance with this privacy policy. See also the section below, Third-party websites and links.
How we use your personal information
- Providing products and services We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, send you notifications related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange shipping, facilitate any returns and exchanges and other features and functionality related to your account. We may also improve your shopping experience by allowing Shopify to match your account with other Shopify services that you may choose to use. In that case, Shopify processes your information as described in its privacy policy and consumer privacy policy.
- Marketing and advertising We may use your personal information for marketing and advertising purposes, for example to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are resident in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) of the GDPR.
- Security and fraud prevention We use your personal information to detect, investigate or take action regarding possible fraudulent, unlawful or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account login information safe. We strongly recommend that you do not share your username, password or other access details with anyone else. If you believe your account has been compromised, you must contact us immediately. If you are resident in the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our Site safe for you and other customers, in accordance with Art. 6 (1) (f) of the GDPR.
- Communicating with you and service improvement We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest in order to be able to reply to you, deliver effective services to you and maintain our business relationship with you in accordance with Art. 6 (1) (f) of the GDPR.
Cookies
Like many other websites, we use cookies on our Site. For specific information about the cookies we use in connection with operating our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (we have a legitimate interest in administering, improving and optimising the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers accept cookies automatically by default, but you can use your browser settings to set your browser to remove or reject cookies. Please note that removing or blocking cookies may negatively affect the user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. In addition, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties in order to perform our contract, for legitimate purposes and for other reasons subject to this privacy policy. Examples of such circumstances:
- Vendors or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping).
- Business and marketing partners to provide services and advertising to you. Our business and marketing partners use your information in accordance with their own privacy policies.
- When you instruct us, ask us or otherwise consent to our disclosure of certain information to third parties, for example to send you products or through your use of social media widgets or login integrations, with your consent.
- Our affiliates or otherwise within our corporate group, in our legitimate interest in running a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we collect and use your personal information" and "How we disclose personal information":
| Category | Categories of recipients |
|---|---|
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We do not use or disclose sensitive personal information without your consent or in order to infer information about you.
With your consent, we share personal information in order to engage in advertising and marketing activities, in the following ways.
Third-party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should read their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information found on those websites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without restrictions in connection with our use or third parties' use. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed in the Services.
Children's data
The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may use the contact details below to send us a request that such information be deleted.
As of the effective date of this privacy policy, we have no knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information about individuals under 16 years of age.
Security and retention of your information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute. They may only apply in certain circumstances, and in certain cases we may decline your request where the law permits.
- Right of access/information: You may have the right to request access to personal information we hold about you, including details relating to how we use and share your information.
- Right to erasure: You may have the right to request that we delete personal information we hold about you.
- Right to rectification: You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to data portability: You may have the right to receive a copy of the personal information we hold about you, and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to object to sale or sharing or targeted advertising: You may have the right to direct us not to "sell" or "share" your personal information, or to object to your personal information being processed for purposes considered to be "targeted advertising", as that term is defined in the applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, we will automatically process this, depending on where you are located, as a request to object to the "sale" or "sharing" of information for the device and browser you use to visit the Site.
- Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of consent: Where we process your personal information based on consent, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our refusal.
- Managing communication preferences: We may send you promotional emails, and you may object to receiving these at any time by using the unsubscribe option shown in our emails to you. If you object to this, we may still send you non-promotional emails, for example about your account or orders you have placed.
You can exercise some of these rights where indicated on our Site, or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as an email address or account information, before we can provide a full response to your request. In accordance with applicable law, you may designate an authorised agent to submit requests on your behalf in connection with exercising your rights. Before we accept such a request from an agent, we require the agent to provide documentation that you have authorised them to act on your behalf. It may also be necessary for you to verify your identity directly with us. We will respond to your request within a reasonable time and in accordance with the requirements of applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, then depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or by submitting your complaint to your local privacy and data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
International users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third-party service providers and partners in these countries.
If we transfer your personal information out of Europe, we rely on recognised transfer mechanisms, such as the European Commission's standard contractual clauses or equivalent contracts issued by the relevant competent authority of the UK, where applicable, unless the data transfer is to a country that is considered to provide an adequate level of protection.
Contact
If you have questions about our privacy practices or this privacy policy, or if you wish to exercise any of your rights, you can call us or send us an email at rune@tegnepartner.no or contact us at Årvollskogen 51, 1529 Moss, Norway.
Under applicable data protection laws, and unless expressly stated otherwise, we are the data controller of your personal information.